Menu
Reply
Joining in
  • 2
  • 0
  • 1
Registered: a week ago
Message 1 of 6 (127 Views)

Pixelation

Hi we had our v6 box fitted a couple of weeks ago but when we play back recorded shows we get horrendous pixelation of the picture. We saw another customer had the same issue and had to have an engineer out. Can you help with this? 

Thanks

Reply
0 Kudos

Accepted Solutions
Fibre optic
  • 502
  • 39
  • 113
Registered: ‎05-10-2016
Message 2 of 6 (214 Views)
Helpful Answer
confirmed by JStinton
a week ago

Re: Pixelation

Ring Virgin.. your levels may need checking.

See where this Helpful Answer was posted

Reply
0 Kudos

All Replies
Fibre optic
  • 502
  • 39
  • 113
Registered: ‎05-10-2016
Message 2 of 6 (215 Views)
Helpful Answer
confirmed by JStinton
a week ago

Re: Pixelation

Ring Virgin.. your levels may need checking.

Reply
0 Kudos
Joining in
  • 2
  • 0
  • 1
Registered: a week ago
Message 3 of 6 (98 Views)

Re: Pixelation

Yep engineer is coming out on Tuesday to check the box
Tuning in
  • 11
  • 0
  • 1
Registered: ‎26-04-2011
Message 4 of 6 (72 Views)

Re: Pixelation

All of a sudden I have been getting bad pixelation/picture break up this afternoon on BBC1HD (Pointless), ITVHD (news at 6 and Emmerdale). Any ideas why this has just started happening. I have restarted my box and connected to VM

Reply
0 Kudos
Forum Team
  • 3.51K
  • 122
  • 237
Registered: ‎26-03-2012
Message 5 of 6 (34 Views)

Re: Pixelation

Hi Jimsutton,

 

Welcome to the community!

 

I have tried to check the signal levels to your V6 but unfortunately it's not giving me any information so I'd just like to check whether this is still happening?

 

Also please ensure all cables are secure at the back of the box and reboot by the mains to see whether this brings any improvement.

 

Hope to hear from you soon

 

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Reply
0 Kudos
Tuning in
  • 11
  • 0
  • 1
Registered: ‎26-04-2011
Message 6 of 6 (24 Views)

Re: Pixelation

Hello Rose,

Thanks for getting back to me.

I have had quite a lot of pixelation this week from Monday afternoon onwards. BBC1HD, ITV1HD, C4HD, Sky1HD and Alibi HD are the channels I have noticed it on. Also for the last two evenings my internet/wifi has been down for half hour periods (the red arrows symbol showing on V6). So far I have connected to Virgin Media and restarted my box via the Settings app several times.

I have, as you requested just unplugged the power from my box and rebooted so I will monitor the picture during the course of the day.

Thanks again

Reply
0 Kudos