Just signed up to the new TV box and had it installed on Tuesday. Unfortunately the engineer left while the box was still updating and when it had finished it didn't work. I spent about an hour and a half on my land line to the 150 help line trying to get it working (they did it in the end), but will I have to pay for these calls to 150 on my first day of being a customer?? If I call to complain will I just be charged more if they can't credit?
As you got through to Virgin Media on 150 that suggests you have a VM phone connection, in which case the call should be free.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.