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crleigh
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Phone charges

Hi all,

Just signed up to the new TV box and had it installed on Tuesday. Unfortunately the engineer left while the box was still updating and when it had finished it didn't work. I spent about an hour and a half on my land line to the 150 help line trying to get it working (they did it in the end), but will I have to pay for these calls to 150 on my first day of being a customer?? If I call to complain will I just be charged more if they can't credit?

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Superuser
Superuser
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Re: Phone charges

As you got through to Virgin Media on 150 that suggests you have a VM phone connection, in which case the call should be free.
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Graham
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crleigh
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Re: Phone charges

Thanks for the info, apparentely 150 is free, but not really highlighted very well.
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Dominatez
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Re: Phone charges

I found out the other day that 118 180 (Directory Enquiries) was free for virgin customers.
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