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Jolly_jester
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Overcharged for install?

Hi,
Just ordered a V6 but got charged more than expected for install.
Activation Fee £14.99
Manned Installation Charge £40.00
V6 Box Activation Credit £50.00CR
V6 Box Activation Fee £99.95
One-off charges & credits total £104.94

The manned install charge was not quoted on when ordering and non of the forum post mention this.
Thanks
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Superuser
Superuser
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Re: Overcharged for install?

There should be a credit for the manned installation fee as these are currently being waived. Either call in and query it or wait for the forum team to respond. Previous forum team staff posts have said there is a discount code that needs to be applied.
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Graham
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Forum Team
Forum Team
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Re: Overcharged for install?

Hi Jolly_jester, 

 

Thanks for your post and apologies to hear you were being charged a manned installation fee. 

 

As mentioned by Graham_A, these fees are waived for the time being while there is no self install option. I've gone in and added the free installation code to the work order so you won't be charged. 

 

Apologies this wasn't done in the first instance for you Smiley Sad

 

Let me know if there is anything I can do and let me know how the installation goes Smiley Happy

 

Thanks,

Kath_F
Forum Team

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Jolly_jester
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Re: Overcharged for install?

Thank you.  The install went very well apart from a few niggles but the installer was very patient.

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