Menu
Reply
On our wavelength
  • 39
  • 1
  • 7
Registered: ‎07-03-2010
Message 1 of 7 (149 Views)

Ordering self installation online

Does anybody know how you order the V6 self installation online, I have checked with customer services and it is available but when going through the online order it only shows the engineer option and the two possible days.

Reply
0 Kudos
Superfast
  • 421
  • 35
  • 96
Registered: ‎05-10-2016
Message 2 of 7 (132 Views)

Re: Ordering self installation online

Don't order anything online IMO far too many online orders have gone awry and people not getting what they order. Call Virgin.

Reply
0 Kudos
Fibre optic
  • 375
  • 35
  • 67
Registered: ‎24-11-2015
Message 3 of 7 (125 Views)

Re: Ordering self installation online

There is no self install for the V6
Reply
0 Kudos
Superfast
  • 421
  • 35
  • 96
Registered: ‎05-10-2016
Message 4 of 7 (124 Views)

Re: Ordering self installation online

Yes there is now.. not sure if it is all areas, but yes.. quite a few here had self install.

Reply
0 Kudos
Fibre optic
  • 375
  • 35
  • 67
Registered: ‎24-11-2015
Message 5 of 7 (120 Views)

Re: Ordering self installation online

Very sorry didn't realise that had changed, when they first came out that wasn't an option.Regards Micky
Reply
0 Kudos
Forum Team
  • 3.3K
  • 113
  • 269
Registered: ‎04-07-2016
Message 6 of 7 (77 Views)

Re: Ordering self installation online

Hi star,

 

Thanks for posting!

 

Sorry to hear you're having trouble ordering a V6 online.

 

Although V6 boxes are available for Quickstart, this isn't available for all areas just yet. To make sure you're eligible for V6 Quickstart, I recommend giving the team a call on 150 from a Virgin landline or 0345 454 1111.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


Reply
0 Kudos
On our wavelength
  • 39
  • 1
  • 7
Registered: ‎07-03-2010
Message 7 of 7 (50 Views)

Re: Ordering self installation online


Josh_RW wrote:

Hi star,

 

Thanks for posting!

 

Sorry to hear you're having trouble ordering a V6 online.

 

Although V6 boxes are available for Quickstart, this isn't available for all areas just yet. To make sure you're eligible for V6 Quickstart, I recommend giving the team a call on 150 from a Virgin landline or 0345 454 1111.

 

All the best! Smiley Very Happy

 

Josh


It is available, that is why I posted to that effect in my first post, but there is no quickstart option in the online ordering, just the two engineer options.

Reply
0 Kudos