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Silverstar
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Ordering V6 box via My Virgin Media

It has been mentioned that you can obtain the new V6 box via My Virgin Media. I can not see any options to upgrade to the V6 box. How do you upgrade using My Virgin Media?

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Superuser
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Message 2 of 25
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Re: Ordering V6 box via My Virgin Media

If the option is available on your account it should come up on the My Upgrades and Offers tab.  In some cases such as having special offers or discounts on your current deal the online upgrade path isn't available.  In this case you will see a message to call in to make changes.

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Re: Ordering V6 box via My Virgin Media

Hi Silverstar, 

 

Thanks for your post Smiley Happy

 

Give the team a call on 150 / 0345 454 1111 and they will be able to process your order for the V6 box Smiley Happy 

 

Come back and let me know how it goes. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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deans6571
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Re: Ordering V6 box via My Virgin Media


Graham_A wrote:

If the option is available on your account it should come up on the My Upgrades and Offers tab.  In some cases such as having special offers or discounts on your current deal the online upgrade path isn't available.  In this case you will see a message to call in to make changes.


...I'm not getting any info on the V6 via the 'My Upgrades and Offers' - see here: https://community.virginmedia.com/t5/Virgin-TV-V6/V6-Not-showing-under-My-Offers/td-p/3277497

 

...does that mean I do not qualify for a V6 box?

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Parrotperson
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Message 5 of 25
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Re: Ordering V6 box via My Virgin Media

No. I had the same on my upgrade page but when I phone in I got the upgrade to V6. You will need to phone though. 

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Superuser
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Message 6 of 25
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Re: Ordering V6 box via My Virgin Media


deans6571 wrote:

Graham_A wrote:

If the option is available on your account it should come up on the My Upgrades and Offers tab.  In some cases such as having special offers or discounts on your current deal the online upgrade path isn't available.  In this case you will see a message to call in to make changes.


...I'm not getting any info on the V6 via the 'My Upgrades and Offers' - see here: https://community.virginmedia.com/t5/Virgin-TV-V6/V6-Not-showing-under-My-Offers/td-p/3277497

 

...does that mean I do not qualify for a V6 box?


As I understand it with Full House TV and Vivid 100 you should be able to get a V6 for £99.95 plus the £14.99 activation fee.

I don't no why it isn't showing online - I can't check on my account due to discounts currently applied.

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Message 7 of 25
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Re: Ordering V6 box via My Virgin Media

Ordered the upgrade to the new V6 box yesterday with the install date of 16th December. When I received the confirmation email I noticed that my package has changed. There appears to be a Sky Sports promotion and the broadband changed to gamer. The total for the package is a little less of what I am currently paying. Question, is this correct, will my contract change and after the Sky Sports promotion will the price go up?

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Silverstar
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Message 8 of 25
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Re: Ordering V6 box via My Virgin Media


Silverstar wrote:

Ordered the upgrade to the new V6 box yesterday with the install date of 16th December. When I received the confirmation email I noticed that my package has changed. There appears to be a Sky Sports promotion and the broadband changed to gamer. The total for the package is a little less of what I am currently paying. Question, is this correct, will my contract change and after the Sky Sports promotion will the price go up?


Have now sorted this out with customer service, Sky Sports promotion has been removed.

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vwt5
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Message 9 of 25
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Re: Ordering V6 box via My Virgin Media

so how much did the v6 box cost you if you dont mind me asking?

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broksonic
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Message 10 of 25
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Re: Ordering V6 box via My Virgin Media

I noticed that it says'  An engineer will get you up and running. Your Hub and Virgin TV V6 box need to sit close to each other to work best, and this may mean moving your kit.

i don't particularly want a super hub stuck next to my Tv . Is it essential that it is next to the tv or can it just be hidden behind my tv stand ?

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