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Registered: ‎12-11-2010
Message 1 of 7 (210 Views)

Optical out not working

Just tried to connect the V6 box to my amp using the optical connection but i get no sound at all?

 

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On our wavelength
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Registered: ‎26-02-2017
Message 2 of 7 (189 Views)

Re: Optical out not working

Check the settings on the box. I don't know what they are off hand, but sometimes pcm and another, the wrong one often doesn't work. Also check the settings on your amp, If it's like my Onkyo I have to assign the correct digital input to the appropriate video signal.

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Registered: ‎12-11-2010
Message 3 of 7 (166 Views)

Re: Optical out not working

Thanks for the reply 

 Ive messed about with the setting but i cannot get any signal from the box? 

 

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Forum Team
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Message 4 of 7 (144 Views)

Re: Optical out not working

Hi Sharpey,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with your Optical Out.

 

Have you tried both Dolby Digital and Dolby Digital to PCM in the TiVo® settings?

If you have a spare cable, can you test with that tom make sure the cable isn't at fault?

What device does are you trying to connect to the TiVo®?

 

Speak soon Smiley Very Happy

 

Josh


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Registered: ‎12-11-2010
Message 5 of 7 (127 Views)

Re: Optical out not working

Hi, 

 Yes ive tried to cables and neither of them work

Im connecting it to my Yamaha RX-V677 receiver 

Use the cables on the optical out from my TV and they work fine but i get nothing from the V6 box

 

 

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Registered: ‎18-12-2012
Message 6 of 7 (85 Views)

Re: Optical out not working

HI Sharpey

 

Thanks for getting back to us, I'm, sorry again for the problems you're currently experiencing.

 

It sounds like there could be an issue with the optical out on the TiVo as you've checked the cables and the sound system itself. With that in mind, I'd like to arrange for an engineer to come and take a closer look, if you're available? 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

We'll speak soon

Craig


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Registered: ‎04-02-2017
Message 7 of 7 (27 Views)

Re: Optical out not working

Hi Sharpey

I've had the exact same issue since I had my V6 installed months ago.

Had an engineer visit which did not resolve the problem, so still no surround sound!

Any updates, did the engineer resolve your issue and if so how?

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