I had a new install yesterday of Virgin broadband and tv and a v6 box. The engineer tested everything and it all came back as it should.
The interface is now giving an error message that a network cable is unplugged (N27) and on demand and catch up are both off. There were no physical changes to the system from when the engineer was here to the error message appearing. In any event, I have checked and unplugged the network cable, to no avail.
I have called Virgin Media on about five occasions. I have been lied to by staff. I have had the phone put down on me. I have been passed "from pillar to post". I finally got through to someone and it was agreed that an engineer would come out to look at it - the engineer did not show up!
I don't know what to do now. Phoning Virgin Media is clearly not the answer. Does anyone have an email address perhaps?