I'm on the VIP package and would like to upgrade both our boxes to the new V6 boxes. I've read that it's £49 one off payment to upgrade. Will that be £49 for each box or will I have to pay the full £99 for one of them?
I've tried to order these online under 'offers and upgrades' but all I get is the option to order one box at £64.84 with a monthly subscription increase of £24.25? How can I order these at the one off price of £49? Any help appreciated as this is really confusing and I don't know who to email or call.
Thanks for that info. I'm about 6 months into an 18 month contract so can't really play the threaten to leave card. Who should I call? Should I just dial 150 or is there a better number to get through to someone who shoud be able to sort this out? Thanks.
Have solved this today (I hope!) Phoned retentions who said they couldn't do it because I was already on the VIP package. They transferred me to customer services but cut me off before I got put through. Second attempt, phoned customer services and got through to a chap (i presume in India) who at least said he was able to do it. He tried to charge me £49 for each box but when I said that was incorrect he went and checked and came back and said I was correct and it was £49 for both plus the install charge. He said my monthly price would remain the same and the install is booked for the 3rd of Feb. Here's hoping he's got all that right. Should I receive some sort of email confirmation or is it just a case of waiting? All he said was that the £65 will be added to my next bill. Thanks for all the good advice.
I think this is a standard pricing structure open to everyone, not just something you get if you threaten to leave. It's just a case of getting hold of someone on the phone clued up enough to give you the correct prices. Best not to bother with online chat/offers as they seem completely random.