Hi need help had the new v6 box fitted having problems with sound sync keeps going out had a engineer out he changed some settings worked for a while but went out again engineer out again had a new box fitted but still have the same problem, anyone else having this problem
I'm sorry to learn about the problems you're experiencing with your TV service at the moment, I've been able to locate your account to run some tests and we're not detecting any errors from our end at the moment.
With that in mind, have you got any audio equipment plugged into the TiVo box? Can you talk me through how you've got it set up?
Thanks for the response and apologies again for the inconvenience this is causing.
As you're still experiencing the issue we'd like to continue to escalate the issue with the engineering team in your local area. I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.