Can you confirm the error you are getting? Is it A01?
Thanks for your post and welcome to the Community. It's really great having you on board with us here.
In order to help you with this we will need to know as much information as possible
Can you come back and let me know the following:
How is your V6 box connected to the network?
On the front of your box do you have 2 white lights or 1 white and one red/flashing amber?
Come back and let us know so we can help you with this.
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