Try calling VM retentions, seems to work for a lot of people.
Thanks for your post and it's great to hear you're wanting the new V6 box.
Being on a top package means you'll be able to get the box for a promotional price of £49.95 + £14.99 activation fee.
If you're upgrading to a V6 box from a V HD or a V+ then there would also be an increase of £5 per month.
I'm really sorry to hear you've been advised something different.
Give the team another call on 150 / 0345 454 1111 and they will be able to help get your V6 box order put through for the correct price
Let me know how it goes.
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