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poohbear
On our wavelength
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New new v6 remote not working

My new v6 box, less than 24 hours old has stopped working. The red light does shine up on the remote but nothing then works. Have reset the box twice. Got engineer coming tomorrow so let's what he says!

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Rexer
Tuning in
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Re: New new v6 remote not working

youre not alone.....

 

Have a look at this board and there are loads of us having the same issue

 

It does seem to make a difference if you hold the remote differently

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poohbear
On our wavelength
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Re: New new v6 remote not working

You would laugh if you have seen how many different ways we have tried to hold the remote - no joy.  The thing is if this is a common fault, why aren't virgin owning up to it???

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Forum Team
Forum Team
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Re: New new v6 remote not working

Hi poohbear, 

 

Thanks for your post and apologies to hear you are having an issue with getting your remote control working. 

 

As simple as it sounds, have you tried repairing the remote with the V6 box? If not follow these steps to do this:

1. Go to Home > Help & Settings > Settings > Devices > Remote Control Pairing.

2. Press and hold the Info button for 7 seconds until the light at the top of the remote goes solid green then flashes green twice.

 

If this doesn't work then the issue could be related to a possible known issue.

NKE00008484: V6 (Remote not responding): The box no longer responds to key presses from the remote control, 

 

Usually a reboot resolves this so if it's not then we may well need to look at a replacement. Try the tips here first: 

Fix Virgin TV Remote Problems

 

If you're still having an issue after doing this, give the team a call on 150 / 0345 454 1111 and they'll be able to help. 

 

Thanks,

Kath_F
Forum Team

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