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Delta452
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Message 1 of 12
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New customer, do I cancel and wait for V6?

Hi all,

I've just signed up as a new customer last week and currently have an installation scheduled on the 2nd December.  Obviously, I don't want to have an out of date box installed just as V6 gets released (or will shortly be released).

So, do I cancel my existing order and reorder when V6 is launched?

When I called customer services and asked this question, they didn't have a clue how to respond and just told me "all new customers will be getting a letter about this".

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BinghamBloke
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Message 2 of 12
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Re: New customer, do I cancel and wait for V6?

From this and other forums it seems all new customers are getting the V6.
There seems to be no definitive confirmation of this as not everyone will join forums like this but it is what I have been seeing.
This started last week and if your install is 2nd December I would say it is more likely you would get a V6 as the official launch date appears to be Nov 30th.
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Delta452
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Message 3 of 12
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Re: New customer, do I cancel and wait for V6?

Thanks, that's good to know. Having said that, I was on the VM help chat just now and they told me I'm scheduled to have the old box, so maybe they are keeping it as a surprise (under promise, over deliver!)
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LittleMick73
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Message 4 of 12
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Re: New customer, do I cancel and wait for V6?

Don't trust anything you are told on phones, most people on them don't have a clue 

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Forum Team
Forum Team
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Message 5 of 12
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Re: New customer, do I cancel and wait for V6?

Hi Delta452, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

 

We're currently running a technical pilot where some of you very lucky people will have one installed however it's not guaranteed that you will get one.

 

We wouldn't want to lose your custom right now however at the same time as the box is still being piloted, we're not able to offer this to stop you cancelling either Smiley Sad 

 

Ultimately it is your choice. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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everton2004
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Message 6 of 12
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Re: New customer, do I cancel and wait for V6?

Such a shame, as I'm out of contract with Sky - was looking at upgrades for my old Sky+ HD setup and the choices were the VIP package with VM or to upgrade to SkyQ.  I don't need the stress of the old slow Tivo box in my life, so as there are no guarantees of a V6 box it seems my only option is SkyQ.

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HavencroftKev
Up to speed
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Message 7 of 12
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Re: New customer, do I cancel and wait for V6?

I'm almost certain it would be the old TiVo box that would be installed. I hope I'm wrong!

 

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Delta452
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Message 8 of 12
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Re: New customer, do I cancel and wait for V6?

Precisely, which is a shame. I may ring in to CS after the official launch date and see what they say

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Delta452
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Message 9 of 12
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Re: New customer, do I cancel and wait for V6?

So I can confirm that not all new customers are getting the new box; I'm having the TiVo box installed as we speak Smiley Sad
Very poor new customer experience, especially as the engineer expected all the cables to still be here from a previous installation years ago, and wasn't anticipating running new cables which he's doing now.
Guess I'll have to take it up with CS over the phone...joy
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Superuser
Superuser
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Message 10 of 12
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Re: New customer, do I cancel and wait for V6?

The announcement was very clear that existing customers would potentially get V6 this year and new customers would have to wait until January.

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