Had mine installed at 3pm yesterday, still wasn't working at 10pm. spoke with virgin tech services last night and they said the issue is with TiVo state side but it would be fixed by 9am today. 10am and it's still failing to verify during setup. Box and modem restarted same issue. Do I call and wait another hour on the phone to speak to someone or can you do us the courtesy of keeping us informed on this thread please.
Error is C119, has been from the second the installer fitted box and said it would take an hour or two.
Had mine put in last Friday. Engineer took 20 minutes and as soon as it worked he left. The V6 shut down done some more updates and after a reboot it started working. After 20 minutes the V6 shut down. It then went into a permanent loop of orange light (welcome logo's) and white light (start up) and that was it for the weekend. No amount of manual reboots or swapping leads would solve the problem. Monday I left it on gave it manual reboot now and then and nothing. Tuesday the same. Wednesday I manually rebooted it repeatedly and eventually I got a picture but then after 20 minutes it shut down. I rebooted it manually again and as soon as I got a picture I turned it off at the back, took the plug out waited 5 minutes. Put the plug back in turned it on at the back and it worked straight away. I then went into the menu - Help & settings - Settings - Network - Connect to media service now. I then just followed the instructions.
Touch wood the V6 box has behaved itself since then and has been working fine. I even cancelled the engineer who was going to replace the box but I didn't want to go through that again. I have no idea if anything I done made it work or if it was just a coincidence. Strange thing is I didn't really miss the telly at all.
same problem here error c219 a bit more info from the team would be helpfull have been rebooting and retrying for 4 hrs now and still not getting past verification, not the best introduction to virgins flagship hardware!
Hi Kath_F You clearly haven't actually tried this yourself because if you had you would know that the verification failure (c219 network error) process is a loop - there is no way to get out of it once the connection problem page appears. The box simply keeps trying the same process which you can't stop or bypass. Some useful tips would be gratefully received.