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Pidgeos
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New V6 box but old remote

Hi everyone,

I had a new V6 box installed at home today. It's all working fine but I was expecting a new smaller remote control....

The engineer left me with a replacement old style TiVo remote which is the same as the one I already have. Is this standard practice? 

How do I get the new one?

 

Thanks

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deans6571
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Re: New V6 box but old remote

...he should have left you with a V6 remote.

 I would call 150 and request VM send you one, seeing that the engineer left the incorrect one......

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Twitter : @deans6571 / Xbox Live : Deans F
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Re: New V6 box but old remote

Hi Pidgeos, 

 

Thanks for your post and apologies to hear that the engineer didn't leave you with a new V6 remote control Smiley Sad

 

Since posting, have you gone with deans6571 advice and spoken to the team yet? If not give them a call asap on 150 / 0345 454 1111 for them to get one sent out for you. 

 

Come back and let us know how the call goes. 

 

We're here if you need anything else too. 

 

Thanks,

Kath_F
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Tech fan? Have you read our Digital life blog yet? Check it out



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Pidgeos
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Re: New V6 box but old remote

Yeah all sorted via a Twitter webchat and one has now arrived in the post :-)

Thanks

Jo
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Re: New V6 box but old remote

Hi Jo, 

 

Thanks for coming back to me on this one Smiley Happy 

 

Am glad you've been able to sort things. If you need further help, come back and let me know.

 

As a new V6 user, have a browse through the other threads. and jump in if you have any advice or tips that may be of use to others.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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