I had a new V6 box installed at home today. It's all working fine but I was expecting a new smaller remote control....
The engineer left me with a replacement old style TiVo remote which is the same as the one I already have. Is this standard practice?
How do I get the new one?
...he should have left you with a V6 remote.
I would call 150 and request VM send you one, seeing that the engineer left the incorrect one......
Thanks for your post and apologies to hear that the engineer didn't leave you with a new V6 remote control
Since posting, have you gone with deans6571 advice and spoken to the team yet? If not give them a call asap on 150 / 0345 454 1111 for them to get one sent out for you.
Come back and let us know how the call goes.
We're here if you need anything else too.
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Thanks for coming back to me on this one
Am glad you've been able to sort things. If you need further help, come back and let me know.
As a new V6 user, have a browse through the other threads. and jump in if you have any advice or tips that may be of use to others.