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MaverickRhino
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Message 1 of 17
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New V6 - No Netflix

New V6 box installed yesterday and it's excellent. Very quick and the small tweaks to the software are good.

However Netflix doesn't work (YouTube does). Selecting channel 204 and hitting the red button gives the message:

"App temporarily unavailable. Leapfrog-Netflix is currently unavailable (A01)  Please try again in a few moments"

If I go through the Home menu & apps and select Netfix I get the message:

"Netflix is loading onto the Tivo Box. Please wait a moment and try starting Netflix again (V312)".

I've tried restarting the V6 and the Superhub 3 (in router mode) and it hasn't fixed it. The only thing I can see that looks suspicious is in Settings - Network Diagnostics where the DNS Resolution Test shows as Succeeded but the Port Configuration Test is permanently showing as Testing.

Any ideas on a fix?

 

 

 

 

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ozsat
Trouble shooter
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Message 2 of 17
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Re: New V6 - No Netflix

Can you connect an ethernet lead between V6 and SH?

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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MaverickRhino
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Message 3 of 17
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Re: New V6 - No Netflix

Yes the V6 and SH3 are connected by Ethernet as recommended

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ozsat
Trouble shooter
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Message 4 of 17
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Re: New V6 - No Netflix

Seem to be 2-3 people with this issue - an odd one - sorry mine worked by by-passing by own router.

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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chriscl
Superfast
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Message 5 of 17
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Re: New V6 - No Netflix

I've got this exact same issue on two new v6 TiVOs installed today. 

Everything else works, but not Netflix, I get the same errors as the OP. 

Netflix works perfectly well in the same network on other devices (FireStick, iPad) but not the new v6 (although it worked perfectly well on the old TiVO boxes that the v6's replaced?

Any thoughts on a fix? 

Both of ours are connected via Ethernet into an external Router (Apple Airport) as the Superhub is in modem mode (and I really don't want to have to change that).

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MaverickRhino
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Message 6 of 17
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Re: New V6 - No Netflix

I still have the issue, nothing has yet resolved it.

Can Virgin help?

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Forum Team
Forum Team
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Message 7 of 17
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Re: New V6 - No Netflix

Sorry to hear about this MaverickRhino,

 

I've located your account and this particular issue appears to be a known fault that our Networks team are currently working to resolve.

 

In addition to this, your equipment levels do appear to be out of spec at the moment and I'd like for one of our engineers to come out and take a look at this.

 

I've sent you a private message so that we can get this booked in,

 

Nat_J

 

 


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Forum Team
Forum Team
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Message 8 of 17
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Re: New V6 - No Netflix

Sorry to hear that you're also having trouble with this chriscl,

 

As mentioned in my post to MaverickRhino, this is a known issue regarding V6 and Netflix and we are working to get this sorted ASAP.

 

Let me know if I can help with anything more in the meantime,

 

Nat_J

 


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MaverickRhino
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Message 9 of 17
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Re: New V6 - No Netflix

Thanks for looking at this.

The issue is actually resolved. After a couple of aborted attempts on the telephone (the new automated "we are testing your connection" system is rubbish and trapped me in a loop twice), I finally went through the New Installations menu and spoke to a human being based in the UK.

He was helpful, seemed to recognise the error codes and told me it would be fixed in 48 hours. After 24 hours I tried a reboot of the V6 and Netflix was working.

No idea what the problem was though, he seemed to recognise the issue but wouldn't explain, so I couldn't share with other users on here.

 

 

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archerboy
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Message 10 of 17
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Re: New V6 - No Netflix

I had an issue with the Netflix app and it was to do with the HDMI lead. When set up I used HDMI1 (STB) on my Samsung ue65hu7500t TV and the Netflix app would give me a message after a few seconds saying it couldn't play the content, and chose another title. I checked the specs on my TV and changed the HDMI to HDMI3 which is HDCP 2.2 supported. Soon as I did this the Netflix app worked fine.

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