Just logged into my account to see an activation charge for a free upgrade to a v6 box. I installed this box myself and was never advised on the phone at any point there would be a £20 charge and it does not advise this on any literature. Feel like I have been duped by virgin.
I'm sorry to hear that you have been having an issue with this.
In order to help you with this I'll need to go into the account and check a few things.
I have been unable to locate your account and need some information from you so that I can resolve this issue.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.