New V6 box great ,,, but the only thing wrong is the Netflix channel. The box was installed over a week ago,and after a few days , we went and tried to log in on Netflix,,, and .... "Unavailable at the moment,try later" so we waited another few days and tried again , with no joy. So instead of playing Netflix on the channels, we tried the app, and it said the same thing , but with "Netflix loading" ,bugger I thought, Well it's now well over a week, so, we decided to ring the fault in, and to my amazement we got told to turn the box off then on , and wait 48hrs , it'll work perfect after that. Sorry Virgin, but it's still not working, and I'll be phoning again tomorrow. Anyone had the same fault, and what was the solution ? Regards, a very "sick as a chip" Virgin customer.
Hi Charlie w, finally got it sorted, a tech phoned from virgin, finally, it took him less than five mins !!! Phone Virgin , and get them to stay on line and watch the start up on there computer , when you restart it, it should give them a warning on there monitor, to activate Netflix channel. Well,thats what he did for me and it works. Hope that works Charlie W , regards Carl