I've had a new V6 box installed today. When I first tried launching the Netflix app it kept saying it was currently being loaded and to try later, but after rebooting the box the app does now load and I've logged in successfully.
However, if I try and play any programs I just get an error saying "We're having trouble playing this title at the moment".
From what I've seen, if I try and play any 4k UHD content the error comes up immediately, and if I try and play normal/HD content the program does play for a few seconds but then the error appears.
I've found a few other posts from people having similar issues talking about changing DNS settings and router modes. My hub is set to the default router mode, the V6 is connected to it directly via ethernet cable, and by HDMI direct to my LG 4k TV.
In Netflix app settings, the DNS server is showing as 192.168.0.1, and all the connection tests work fine.
I have found that if you set your V6 box to 1080p,only, in the the video settings; Netflix will playback normally. However, I do not believe this resolves the issue as my TV is then locked to 1080p and will not playback Netflix in 4k as advertised.
Would be good to get a resolution to this problem.
Box was installed yesterday and I spent 2hrs on the phone to virgin support, as Netflix wouldn't run at all - I was getting a message saying that the app was still installing.
Tried all sorts, but was told that it should sort itself out overnight. It didn't. Turns out that it was due to me running my hub in bridge mode - switching it back to router sorted that and I was able to log in.
Now I'm encountering this same issue and thought it might be something to do with me reverting back to bridge mode, but it wasn't.
When's this going to get sorted? I'm incredibly disappointed by my "upgrade". Yes, it's great when it does work, but I feel as though we're testing an item that was rushed to market in response to sky. The whole experience is very buggy for me.
Also, it wasn't made clear to me that my old box was being taken away (hopefully you don't sell that on!) - I thought I'd be able to put elsewhere and stream the recorded content to my new box.
Not happy. Especially after wasting 2 evenings faffing around.
I seem to be having exactly the same issue. It only gets a few second into the show, and then the message pops up. And it happens on every show. I've restarted the v6 box on both occasions and netflix runs fine after that, but I don't want to have to reboot it every time.
I seem to be having the exact same problem. Only a few seconds into a show (every show), this message pops up and I'm unable to watch anything. On the two occasions I restarted my v6 box Netflix worked fine, but I don't want to have to reboot it every time.