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halcyondays
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Netflix error 312 on V6 and not using SH2 in Modem Mode

Hi all

 

I know there are many threads on this issue but was wondering if anyone had a solution for my problem as i am not using another router and the SH2 is not in modem mode.

I've reset the router and even tried going into modem mode and then trying to check the DNS settings but i cannot get into the settings using the ip given.

I've reset the V6  too and still getting the same issues.

Any help would be much appreciated

Ant

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Nialli
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Message 2 of 17
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Re: Netflix error 312 on V6 and not using SH2 in Modem Mode

I think this is a pretty serious bug and VM need to address it. I tried all the workaround suggestions in the main thread on this topic http://community.virginmedia.com/t5/Virgin-TV-V6/V6-Netflix-App-not-working/td-p/3311148 and still have no Netflix on my Wi-Fi connected V6. 

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halcyondays
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Re: Netflix error 312 on V6 and not using SH2 in Modem Mode

cheers for the reply mate.
I can't find anywhere that mentions this issue on superhubs that are not being used in modem mode.

I also think it's stopping me from setting up the away from home streaming.
I can stream channels but not recordings.

I posted on your blog too.
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Re: Netflix error 312 on V6 and not using SH2 in Modem Mode

Hi halcyondays, 

 

Thanks for your post and apologies to hear about the issues you are having trying to watch Netflix via your V6 box. 

 

In order to help you with this I will need some information from you. I have sent you a private message regarding this and will investigate further once I receive your reply.

 

Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

 

Kath_F
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Tech fan? Have you read our Digital life blog yet? Check it out



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Message 5 of 17
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Re: Netflix error 312 and not using SH2 in Modem Mode

Hi halcyondays, 

 

Thanks for coming back to me with your information. 

 

I have made the change for you now so if you can reboot your hub and V6 box and then try Netflix again, how do things look?

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Nialli
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Re: Netflix error 312 and not using SH2 in Modem Mode

Kath - if that works for him, can you please do similar for me?

Nialli

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Re: Netflix error 312 and not using SH2 in Modem Mode

I'm just testing mate, will post if it works. But....you will get blocked from dodgy sites from what i can tel haha

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halcyondays
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Message 8 of 17
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Re: Netflix error 312 and not using SH2 in Modem Mode

Ok,,,,,so that works which is great but i'm really not happy i have to activate websafe just to get it to work.

 

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Re: Netflix error 312 and not using SH2 in Modem Mode

Just turned off the child safe setting to see if Netflix still worked and it does. So just having the Virus setting on does still allow Netflix to work

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Message 10 of 17
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Re: Netflix error 312 and not using SH2 in Modem Mode

That's interesting. I don't have Web Safe (no kids in this house) and don't use a PC. Any idea why Kath's fix worked?

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