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Constable21
Fibre optic
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Netflix crashing

Netflix has twice now crashed on opening, just a static red circle. The box needed to be rebooted each time to get back to TV. When the app opens normally it takes only a second or 2, so it's immediately obvious there's a problem.

Not a big issue, but has anyone else had the same?
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mpatric
On our wavelength
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Re: Netflix crashing

I've had the V6 spontaneously reboot itself when I opened the netflix app. It took several minutes for the box to be usable again (cold reboot - from the "welcome" screen). It's only happened once, but concerning enough for me.

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Forum Team
Forum Team
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Re: Netflix crashing

Hi Constable21, 

 

Thanks for your post and apologies to hear you are getting this issue. 

 

This error is a known fault for the V6 box and we are looking at ways to get this resolved. In the meantime the only work around is to reboot the box and try again. 

 

I understand this isn't the best and it's also not a permanent solution. 

 

As soon as we have any further information on this, we'll let you know.

 

Thanks,

Kath_F
Forum Team

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