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Constable21
Fibre optic
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Message 1 of 12
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Netflix crashing

Netflix has twice now crashed on opening, just a static red circle. The box needed to be rebooted each time to get back to TV. When the app opens normally it takes only a second or 2, so it's immediately obvious there's a problem.

Not a big issue, but has anyone else had the same?
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mpatric
On our wavelength
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Message 2 of 12
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Re: Netflix crashing

I've had the V6 spontaneously reboot itself when I opened the netflix app. It took several minutes for the box to be usable again (cold reboot - from the "welcome" screen). It's only happened once, but concerning enough for me.

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Message 3 of 12
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Re: Netflix crashing

Hi Constable21, 

 

Thanks for your post and apologies to hear you are getting this issue. 

 

This error is a known fault for the V6 box and we are looking at ways to get this resolved. In the meantime the only work around is to reboot the box and try again. 

 

I understand this isn't the best and it's also not a permanent solution. 

 

As soon as we have any further information on this, we'll let you know.

 

Thanks,

Kath_F
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tominghana
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Message 4 of 12
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Re: Netflix crashing

Hi

Has this been resolved? I have an almost brand new T6 box and Netflix now doesn't work (it did initially). When I try to play something, the buffer slowly counts to 20 before stalling, and eventually the box hard resets itself. At the time I was getting a good 40MB+ internet connection which reaches the box via a wired connection.

Also, my box randomly changes channels or brings up the Guide or Home pages. 

I'm thinking I have a faulty box...

Tom

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Lewis74
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Message 5 of 12
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Re: Netflix crashing

I’m guessing not as this is exactly what is happening with my box. Sticks on 20% and/or crashes out after that. I never had this problem in the first few months of having my box.

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Re: Netflix crashing

Hi Tom,

 

Welcome to the community.

 

Yes it sounds like there's a fault with your V6 box so I'd like to arrange for an engineer to take a closer look.

 

I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

Rose
Forum Team


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Message 7 of 12
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Re: Netflix crashing

Hi Lewis74,

 

Thanks for posting and I'm sorry to learn that you're also having problems with Netflix.

 

I have checked your V6 and everything looks okay at the moment.

 

I have sent signals to the box so if you could reboot by the mains and let me know if you're still unable to use Netflix.

 

Hope to hear from you soon

Rose
Forum Team


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Cbrowng
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Message 8 of 12
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Re: Netflix crashing

Exactly the same here, Netflix hangs at 20% the box is then completely unresponsive. Only way out is to reset the whole box, back to the Virgin welcome screen. 

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Message 9 of 12
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Re: Netflix crashing

Hi Cbrowng,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble with this too.

 

This is known issue that our technicians are currently working to resolve. We're hoping to get a firmware update out soon to fix this and a few other issues with the V6 service.

 

As soon as we hear anything we'll let the Community know.

 

All the best

 

Josh


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Cbrowng
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Message 10 of 12
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Re: Netflix crashing

Hi, I’m still having this same problem that I reported last year concerning Netflix and have also noticed that other members have had this problem now for over a year. As we use Netflix more than any other service and it’s quite obvious that Virgin after all this time are going to do nothing about it then unless we receive a discounted subscription then I am going to cancel my Virgin contract, I’m not paying for a service just to provide myself with constant hassle. 

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