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Chewie30
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Netflix - Green Screen!

Is anyone else getting a green screen from the V6 Netflix app within a few seconds of playing a show?

This is the second day that I've noticed the problem. I can resolve the issue by exiting the Netflix app using the apps own exit button and then warm booting the V6 box.

No error code is given and it doesn't matter what show or resolution you select.

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Re: Netflix - Green Screen!

Hi Chewie30,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with Netflix on the V6.

 

We're aware of the issue with green screen on Netflix and are currently working to get a fix in place as soon as possible. As a work around until then, try rebooting the V^ and your TV set to make sure firmware is all up to date.

 

We'll pop back with an update as soon as we can.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out



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archerboy
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Re: Netflix - Green Screen!

I've had this today. I initially had a problem that I thought I'd fixed where a few seconds into starting to play my selection I'd get an error message saying 'we are having trouble playing this selection, try another' and I'd have to exit. Changing to another HDMI port seemed to fix it but it hasn't the issue has returned today and I also got the green screen. The VM Netflix app appears to be not fit for purpose. I have gone back to getting into Netflix via the smart TV app. 

Having recently moved from Sky I was initially happy with VM but I'm having second thoughts now. Lots of very flaky hardware/software that didn't seem to have with Sky. 

 

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Re: Netflix - Green Screen!

Hi Chewie30,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with Netflix on the V6.

 

We're aware of the issue with green screen on Netflix and are currently working to get a fix in place as soon as possible. As a work around until then, try rebooting the V^ and your TV set to make sure firmware is all up to date.

 

We'll pop back with an update as soon as we can.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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archerboy
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Re: Netflix - Green Screen!

Hello Josh, I managed to fix this with a reboot of the V6. Somehow the V6 seemed to change the status of the HDMI connection to 'not connected' which is strange as I was still getting sound and picture from normal TV but not apps. Seems to be working fine now.
Thanks
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Chewie30
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Re: Netflix - Green Screen!

Hi archerboy, I know what you mean and it's frustrating when the new tech doesn't work as it should but once Virgin get it sorted, the V6 will be better than other providers.

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Re: Netflix - Green Screen!

Hi archerboy,

Thanks for posting!

I'm glad that helped. We'll be back as soon as we have an update on this.

All the best! Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Bewlaybro
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Re: Netflix - Green Screen!

we're having exactly the same problem, had a new tivo box fitted on friday and we're still having this green screen problem.. most annoying 

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Targetshooter
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Re: Netflix - Green Screen!

Hi,

Same problem with my v6 s/w version 20.5.8.1.rc6-vmb-11-c68.

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Re: Netflix - Green Screen!

Hello Bewlaybro and Targetshooter,

 

I have replied to this on another thread here so please let me know if this helps.

 

Kind regards

Rose
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