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Registered: ‎10-12-2014
Message 1 of 3 (92 Views)

Netflix App (v312) error

Hi There,

I am having issues with the V6 box. connecting to Netflix. talked to support and did the turn off everything.

V6 is brilliant, Iplayer , you tube all so much faster, even searching the menu.  soon as I try Netflix I get the (V312) error. which apparently means there is a network issue. but Iplayer and youtube work fine on the same box. if network issue then they would not work.

I have also forced Netflix to log out of all devices,  still no joy. Netflix works fine on the Tivo box. just not the V6 box.

called support but the are at a loss, and say it could be something bigger...

any info would be great.

cheers

Gregor

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On our wavelength
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Registered: ‎10-12-2014
Message 3 of 3 (112 Views)
Helpful Answer
confirmed by CrouchingSheep
Friday

Re: Netflix App (v312) error

OK, made some progress with this today, Third call to the Virgin support desk.

when your really stuck always better to phone during the day as you get the british based support. went through the usual settings, now I know my internet is fine, and Iplayer and youtube work fine on the V6 box. When you click on Netflix it pops up trying to load the app but cant and give the (v312) error. which basically points to network issue.

searching through the knowledge base we came across a strange one but we tried it. the suggestion was to turn on the web safe applications virus safe and child safe.

the operator did this for me we restarted the v6 box once again, I tested the Netflix app and could not believe my eyes when netflix came up.

so if you have a similar issue to my error. you can do this with your online account.

Access your Virgin Media account online
go to myapps
go to web safe
turn on both the virus and child safe options
restart your V6 box
test your internet on the V6, youtube / iplayer
launch your netflix app, login
turn off your child safe option, suggest leaving on the virus one though.

your netflix should now be working.

hope this has helped. I dont know why but it worked for me, the connection between V6 and Netflix must have been looking for some secure IP connection to launch.

enjoy.

everyone pray for Virgin to create a Windows 10 app so we can watch our recordings on our professional tablet devices.

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Registered: a week ago
Message 2 of 3 (80 Views)

Re: Netflix App (v312) error

Had the same problem on my V6 box tonight, after various attempts to resolve issue he found that my V6 box software/firmware level needs updating and he referred this to another department that are to get back to me once it has been sent over to my box.
Hope this helps, Dave
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On our wavelength
  • 15
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Registered: ‎10-12-2014
Message 3 of 3 (113 Views)
Helpful Answer
confirmed by CrouchingSheep
Friday

Re: Netflix App (v312) error

OK, made some progress with this today, Third call to the Virgin support desk.

when your really stuck always better to phone during the day as you get the british based support. went through the usual settings, now I know my internet is fine, and Iplayer and youtube work fine on the V6 box. When you click on Netflix it pops up trying to load the app but cant and give the (v312) error. which basically points to network issue.

searching through the knowledge base we came across a strange one but we tried it. the suggestion was to turn on the web safe applications virus safe and child safe.

the operator did this for me we restarted the v6 box once again, I tested the Netflix app and could not believe my eyes when netflix came up.

so if you have a similar issue to my error. you can do this with your online account.

Access your Virgin Media account online
go to myapps
go to web safe
turn on both the virus and child safe options
restart your V6 box
test your internet on the V6, youtube / iplayer
launch your netflix app, login
turn off your child safe option, suggest leaving on the virus one though.

your netflix should now be working.

hope this has helped. I dont know why but it worked for me, the connection between V6 and Netflix must have been looking for some secure IP connection to launch.

enjoy.

everyone pray for Virgin to create a Windows 10 app so we can watch our recordings on our professional tablet devices.

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