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Billydes
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Message 1 of 13
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My Install

Today was the day i thought i was going to get the V6 box installed i had the morning time slot and i did speak to virgin media on the 31/12/16 to confirm everything was still OK.

Today after waiting at home for four and half hours i phoned virgin media just to confirm the install was still going ahead was told yes the person i was speaking too said he would phone engineers to get approx time. Was then told that someone put 2/1/ 2018 instead of 2/1/2017 for the install date which means i stayed home like a dummy for over 5 hours for nothing then to be told next available install date was mid Feb.

Now i wonder if the error was at the time of my order or was it changed today as a cover up for the missed install i have no way of knowing and the complaints system Virgin Media is a joke.

This is the third time in a 12 month period the Virgin Media have big errors on my account

 

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Corinneangela
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Message 2 of 13
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Re: My Install

Actually I have seen someone else on here complain of the exact same issue.. it was put down in error for next year. That doesn't help you in the slightest, I know.

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Dereklad
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Message 3 of 13
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Re: My Install

That is shocking.youd think they would make you a priority..







Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..+tivo box.
Ps4 & Amazon firestick.
+size 9 feet..iphone 7 plus..
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gordy66
Up to speed
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Message 4 of 13
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Re: My Install

Why would 2 different usernames have exactly the same problem Trolling.
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Grambo
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Message 5 of 13
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Re: My Install

Probably because they got the same operator who couldnt tell 2017 from 2018.
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Billydes
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Message 6 of 13
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Re: My Install

Someone else has told me others have had same issue
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Corinneangela
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Message 7 of 13
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Re: My Install


gordy66 wrote:
Why would 2 different usernames have exactly the same problem Trolling.

Wow.. huge leap there since many users have the same issues with various issues..

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andycambs
Superfast
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Message 8 of 13
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Re: My Install


gordy66 wrote:
Why would 2 different usernames have exactly the same problem Trolling.

And exactly the same dates...

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Corinneangela
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Message 9 of 13
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Re: My Install

But others have had the same thing happen to them.. so why such a huge leap to think it may happen to 2 more on the same date?

 

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tonyworks
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Message 10 of 13
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Re: My Install

Remember VM is a communications company!

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