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Daveylad
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Intermittent tv picture after installing v6 box

Having had V6 box installed for about 2 weeks Tv goes off intermittently and says HDMI 1 lost connection. Only way to get program back on is to restart V6 box

Engineer has changed everything and even hard wired the router to elimination wireless connection, icluding v6 box but it is still happening...........any ideas please

The internet connection is unaffected

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Superuser
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Re: Intermittent tv picture after installing v6 box

Have you tried a different HDMI cable?

Have you tried a different HDMI port on your TV?

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Daveylad
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Re: Intermittent tv picture after installing v6 box

tried a different cable but not another port


Ernie_C wrote:

Have you tried a different HDMI cable?

Have you tried a different HDMI port on your TV?


 

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Forum Team
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Re: Intermittent tv picture after installing v6 box

Hi Daveylad

 

I'm very sorry to learn about the problems you're experiencing with your TV service at the moment.

 

I hope trying a different port on the TV has helped? I've located your account to run some tests on the set top box from our end and we're not detecting any errors at the moment.

 

How often does this happen? Did the engineer witness this happening? Does it happen at random times or is there a pattern at all?

 

Sorry for all the questions, we want to get to the bottom of this as soon as possible.

 

Look forward to hearing from you

Craig


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