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robert25
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How do I get a V6 box

Saw the ad for a free V6 box for just £20 activation. As a virgin media customer for over 10 years with 2 Tivo boxes, one currently faulty !, and with the full house package I was eligible ad happy to self install and replace the faulty Tivo box. Filled in the order form online, it didn't recognise me as a customer ! Logged into my online account, but no option on there to order a V6 box. Went onto live chat and spoke to someone called Charlie, first he told me there are no free V6 boxes, I told him theres a big ad on your website offering them, then he said £60 for one because an engineer is needed,  I said i would install it, he then said its £60 because I have 2 TIVO boxes !  How can I order the free V6 anyone ?   thanks 

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av-115
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Re: How do I get a V6 box

Don't bother with any of the online options. Ring 150 from your Virgin landline or 0345 454 1111 from other phones and use the "thinking of leaving us" option - this is the UK customer service team. They'll be able to sort you out.

Let us know how you get on.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited

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  • 1.25K
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av-115
Knows their stuff
414 Views
Message 2 of 3
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Helpful Answer

Re: How do I get a V6 box

Don't bother with any of the online options. Ring 150 from your Virgin landline or 0345 454 1111 from other phones and use the "thinking of leaving us" option - this is the UK customer service team. They'll be able to sort you out.

Let us know how you get on.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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robert25
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Re: How do I get a V6 box

It worked. V6 box on its way. Thank you.