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robkat
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Help for V6 box

V6 box installed Friday. Today no picture only sound when switching on TV. Very helpful person at V6 help desk suggested changing cdmi sockets on TV. it worked.

Thumbs up to that person.

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robkat
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Re: Help for V6 box

Meant HDMI.
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robkat
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Re: Help for V6 box

No picture this morning, sound only. Not a happy customer.
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Re: Help for V6 box

Hi robkat, 

 

Thanks for your post and apologies to hear you are having an issue with the picture when turning on your TV. 

 

In order to help you can you let me know the following: 

What is the make and model of your TV? 

Have you tried changing the HDMI cable? 

If changing sockets worked previously, has this worked again? 

 

Come back and let me know so we can help further. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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