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rcooney
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Hayu does not work on V6 box

I upgraded today to the V6 box. I now discover that the Hayu App no longer works. This is supposed to be part of my subscription. Why was I not informed this service would be unavailable. Surely this is something Virgin should have been aware of. Shouldn't my package be discounted until such time as the service is fully restored?

When will the App be fixed? One of the selling points of the V6 was that apps would run much quicker..... Instead I end up with fewer services then I had before the "upgrade 

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Superuser
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Re: Hayu does not work on V6 box

You may be able to claim a service credit as the Hayu app not working is a known fault.

AFAIK no there is no ETA for a fix as its Hayu need to update their app.

 



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Superuser
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Re: Hayu does not work on V6 box

You may be able to claim a service credit as the Hayu app not working is a known fault.

AFAIK no there is no ETA for a fix as its Hayu need to update their app.

 


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gazzaaa
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Re: Hayu does not work on V6 box

Hi, any update as to when the V6 / HAYU app will be fixed?

Gary

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Forum Team
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Re: Hayu does not work on V6 box

Hi Gary, 

 

Thanks for your post Smiley Happy

 

There's no update on this. The HayU app still isn't compatible with the New V6 box. 

 

Once anything changes, we'll be sure to let you know.

 

Apologies for any inconvenience. 

 

Thanks,

Kath_F
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Tech fan? Have you read our Digital life blog yet? Check it out



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gazzaaa
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Re: Hayu does not work on V6 box

Hi Kath thanks for the update. Is there a time scale? Days, weeks, months?
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Forum Team
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Re: Hayu does not work on V6 box

Hi gazzaaa, 

 

Apologies we don't have any information on a date for a fix yet. 

 

I believe we're waiting on HayU doing an update Smiley Happy

 

Once I do know anything further, I'll let you know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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jonandmarkuk
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Re: Hayu does not work on V6 box

While this doesn't help us who have v6 boxes and no longer able to launch the app I did find this on the Hayu website.

Anyone who is replacing a Tivo with a v6 could be worth doing this before the swap, so you can at least watch programs on a Tablet or something.

I am a Virgin Media XL customer. How do I use hayu?

There are three ways to start watching…

– Head to the hayu app on your TiVo® box, in the Apps and games section

– Go to your EPG, select Channel 210 and press the red button

– Download the hayu app on your iPhone, android mobile or tablet (provided free of charge for XL subscribers) and register
 

Downloaded the app? here’s how to start watching.

Open hayu on your TiVo box and scroll down to About hayu, press Select, then select Get hayu on the move – take note of your 7-digit code (you do not need to include the VM pre-fix).

– Go to hayu.com/register

– Enter your details (first name, last name and email) and click Create account

– Click on the Virgin Media logo

– Enter your 7-digit unique code and press submit

This will give you full access to the hayu app on your phone and tablet, where you will get the full hayu experience. This includes social feeds from top reality stars and the hottest news stories, on top of over 3,000 episodes of your favourite reality shows.

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-Shane-
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Re: Hayu does not work on V6 box

Is there anyway of obtaining a 7 digit VM code without using the V6 box?  Customers can then access the hayu app via their phone or tablet whilst the software issue with the V6 is resolved.

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gary_dexter
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Re: Hayu does not work on V6 box

I can't see this being a bad thing really.

Who honestly wants "Reality TV" on demand - it's bad enough when it's on live TV!!

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Kay111
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Message 10 of 15
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Re: Hayu does not work on V6 box

Is there any update yet ?
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