Menu
Reply
  • 8
  • 0
  • 1
hagman777
Tuning in
353 Views
Message 1 of 7
Flag for a moderator

Have I been overcharged

Hi can anyone help I am changing my Bundle to Full House Bundle Talk Weekends Full House tv (XL) Additional V Box Virgin Tv V6 box TiVo Monthly fee Vivid 200 Optical Fibre see charges below

Activation Fee £14.99/ Manned Installation Fee £80.00/ V Box Activation Credit £50.00 CR / V Box Activation Fee £99.95 Total charges of £144.94 

 

0 Kudos
Reply

Helpful Answers
  • 8.64K
  • 584
  • 1.71K
Superuser
Superuser
638 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Have I been overcharged

Yes you have been overcharged, the fee should be £49.95 for the box and £14.99 activation fee, there is no installation charge at this time






0 Kudos
Reply
  • 20.24K
  • 733
  • 1.51K
Forum Team
Forum Team
435 Views
Message 6 of 7
Flag for a moderator
Helpful Answer

Re: Have I been overcharged

Hi hagman777, 

 

I can confirm this is what's on the order Smiley Happy 

 

Currently to add a second box it would be £49.95 although this may change. 

 

Having it done at a separate time also means you'd pay another £14.99 for activation. If you have it installed the same time as the other V6 then you'd only pay the one activation fee.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply

All Replies
  • 8.64K
  • 584
  • 1.71K
Superuser
Superuser
639 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Have I been overcharged

Yes you have been overcharged, the fee should be £49.95 for the box and £14.99 activation fee, there is no installation charge at this time






0 Kudos
Reply
  • 8
  • 0
  • 1
hagman777
Tuning in
309 Views
Message 3 of 7
Flag for a moderator

Re: Have I been overcharged

Hi many thanks for that not signing contract until I ring them doesn't give you confidence if they don't know their pricing who does

0 Kudos
Reply
  • 20.24K
  • 733
  • 1.51K
Forum Team
Forum Team
283 Views
Message 4 of 7
Flag for a moderator

Re: Have I been overcharged

Hi hagman777, 

 

Thanks for your post and apologies to hear you've been over charged for the new V6 box. 

 

For your package the correct pricing is £49.95 for the V6 box + £14.99 Activation fee. 

 

I've gone in to the account and amended the order to this. The total one off cost will be £64.94. When you receive your bill after you've been installed, let me know if this isn't the case. 

 

Apologies once again. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 8
  • 0
  • 1
hagman777
Tuning in
267 Views
Message 5 of 7
Flag for a moderator

Re: Have I been overcharged

Hi thanks for that and the quick reply one other thing when I rang about changing the Bundle I asked to keep my old TiVo which is in the living room and put the V6 box next to it and takeaway the V+ box which is upstairs in my bedroom can you confirm that is the case lastly if I decide in the future to replace the TiVo with another V6 box what will the charge be many thanks
0 Kudos
Reply
  • 20.24K
  • 733
  • 1.51K
Forum Team
Forum Team
436 Views
Message 6 of 7
Flag for a moderator
Helpful Answer

Re: Have I been overcharged

Hi hagman777, 

 

I can confirm this is what's on the order Smiley Happy 

 

Currently to add a second box it would be £49.95 although this may change. 

 

Having it done at a separate time also means you'd pay another £14.99 for activation. If you have it installed the same time as the other V6 then you'd only pay the one activation fee.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 8
  • 0
  • 1
hagman777
Tuning in
210 Views
Message 7 of 7
Flag for a moderator

Re: Have I been overcharged

Hi thank you once again you have been very helpful hope you have a great Christmas and a happy  new year.

0 Kudos
Reply