Channels temporarily unavailable now becoming a constant issue. Paying each month for what is supposed to be a premium package, then spend 30 mins in a queue trying to report it. My next call will be to the trading standards I think!
Same here.. We were connected 17th February.... not had a week with out problems.... Now have c133 error code...and can only watch live tv... And the system has slowed down terribly waiting upto 30 seconds for the page to change..
Just posted this on the phone forum. Utter jokers. Anyone getting anywhere?
Currently have no phone. Several TV channels have no signal. Have been a Virgin customer for 6 weeks - . problematic install, two subsequent visits, cable repull. Still problems. Barely a day goes by without me having to call about something not working. Currently 20 minutes on hold to the customer service centre, having done all online checks, resets etc. Assuming another engineer visit will be the only solution I'll have spent 3 entire days waiting for the "service" to be set up. And of course I have no faith whatsoever that it will work after this.
I left sky after 8 years because I was sick of ever increasing costs, no reward for loyalty and poor customer service. Massive error - the grass is most certainly not greener with Virgin. More problems in 6 weeks than I had in all my time with sky, which at least worked.
If you're within your four weeks cancellation period or not signed up yet I'd strongly advise you steer well clear.