Yesterday I placed an order for a V6 upgrade online and was given 2 possible time slots for this Saturday so I put both down. My confirmation email said that if anything changed I would be told and given the chance to rearrange to something convenient for me. I just got another email completely disregarding the previous one saying they are coming on a Thursday in February. There is no option to rearrange, and if I log in the track my order it says no information can be given. What is the point of an online order process that is totally useless? Unless anyone can help me here, I will now have to endure calling tonight, which totally makes the online facility a waste of time.
Please use the Search feature before starting a new thread To thank or if you Like a post, use the Kudos +★button.↘ If it's an answer to your query, click Options. ↑ Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
Similar problem here except my installation date was 14th Jan and I have not received the 2nd email confirming this so I contacted VM via the chat now option on the web site. apparently my order hadn't gone through despite me having an order number and 2 installation dates
Anyway the nice person on the chat sorted me out and managed to ugraded my internet speed to Vivid 200 and got my monthly payment down so happy in the end except having to wait till Feb 11th for my V6 installation which should of been yesterday :/
Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place.
Kath_F Forum Team
Merry Christmas & a Happy New Year
Tech fan? Have you read our Digital life blog yet? Check it out