Really sorry to hear you're having trouble with your V6 boxes.
I've located your account and I can see and issue with your signal levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of the screen) so I can arrange an appointment.
Tech fan? Have you read our Digital life blog yet? Check it out
Pretty standard I'm afraid! We currently have our boxes power on all the time so it doesn't crash and cause a power failure so none of our programmes record...It's great upgrading to a shiny new box that can't do the basics like turn on and off properly and record programmes!