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Baldyfab
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Frequent rebooting

We had two V6 boxes installed 10 days ago. The box upstairs hangs on the Waking Up Screen and needs a complete reboot (switching the power off at the wall) and has happened three times already.

The box downstairs regularly has no display when you exit standby mode and needs rebooting (mains power) to get it to work.This has happened 4 or 5 times already.

I really dont want to have to carry out this ritual 7-8 times every 10 days!

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Forum Team
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Re: Frequent rebooting

Hi Baldyfab,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your V6 boxes.

 

I've located your account and I can see and issue with your signal levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of the screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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leemacca25
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Re: Frequent rebooting

Pretty standard I'm afraid! We currently have our boxes power on all the time so it doesn't crash and cause a power failure so none of our programmes record...It's great upgrading to a shiny new box that can't do the basics like turn on and off properly and record programmes!
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