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E72507
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Error 407 calling up some episodes of Stan Lee's Lucky Man Series 1

We get an Error 407 when we are trying to call up some episodes of Stan Lee's Lucky Man Series 1. Our package includes this.

Any way to fix it?

Thanks

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stevedh2
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Re: Error 407 calling up some episodes of Stan Lee's Lucky Man Series 1

could you tell me a specific episode you have this problem with so that I can see if it effects me too ?

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E72507
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Re: Error 407 calling up some episodes of Stan Lee's Lucky Man Series 1

We can't view episode 8 or 10 of series 1. Thanks
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E72507
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Re: Error 407 calling up some episodes of Stan Lee's Lucky Man Series 1

Also, just checked with my mother-in-law who is in a different area and they have no problems. 

 

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stevedh2
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Re: Error 407 calling up some episodes of Stan Lee's Lucky Man Series 1

Yea ok here too.

you may find this thread interesting

http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/On-demand-error-407/td-p/3232765

although it doesn't really help, a member of VM staff will get to this in a week or 2 and may be able to do something.

In the meantime have you tried rebooting your box, that may or may not help.Also have you tried watching it in SD if you were trying to watch it in HD (not ideal I know).

anyway good luck

 

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E72507
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Re: Error 407 calling up some episodes of Stan Lee's Lucky Man Series 1

OK thanks for the advice.

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Forum Team
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Re: Error 407 calling up some episodes of Stan Lee's Lucky Man Series 1

Hi E72507,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with your On Demand.

 

I've run diagnostics on your equipment and I've picked up a few signal issues affecting your box (DVB SNR, Return path SNR). Id like to send a technician to adjust this for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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