Is there any workaround for the error codes C119 or C219 (unable to verify).
Tried wired and wireless with the box but it won’t verify at all, an hour or so on the phone with following the script harry then a more technical Savy lady who’s told me hmmmm we will have to send the engineer out in 6 DAYS TIME!!!!
Been with Virgin 3/4 years and every time they sound equipment it never works first time.
Engineer on the initial install didn’t install a phone line and left mid setup and the internet didn’t work(Hub2). Hub 3 replacement few months later didn’t work on arrival (waited 8 days for a engineering which is a nightmare when you remote work) and now this V6 box arrived and it can’t even verify.
Giving them the benefit of the doubt this time but it maybe time to move away from the service and back to albeit worse broadband but functional tv with sky.
In the meanwhile has anyone come up with ways to solve this issue outside the follow the script desk phones in customer support.
got the same problem here, took all day for internet to set up now TV won't verify with C119 error. Just called virgin but auto line waited at the end for tech services, all I got was "all or lines are closed now till 8am call back later". It's only 11pm!!!! I've just finished work and wanted to watch my TV!!!
Weirdly I managed to get mine to work, instead of using previously laid cable work I used the ones in ge box despite them being too short and left it off for 1-2 hours and tried again and it went through.
It’s terroble they can’t get anything to work first time