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tonyhorse
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Don't trust Virgin resources on online chat

Hi all,

Be very careful if you're upgrading your TV service to Tivo 6 and speaking to the online chat resources to do this. Whoever does the chat for Virgin seems to be agreeing anything to get contracts signed. I have wasted 2 hours on the phone with Virgin because I have mysteriously lost my movie channels and now they are basically saying that's tough. 

Save your chat messages or take screenshots as it seems that the actual agents in the UK have no real connection with the chat team and this may cause problems for customers who suddenly realise the package they have been switched to is no longer what they had before. Thank God there is a 30 day cancellation and option to move to a competitor.

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Dave_cq
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Re: Don't trust Virgin resources on online chat


tonyhorse wrote:

Thank God there is a 30 day cancellation and option to move to a competitor.


...and then your next challenge is to get anyone at VM to acknowledge your request to cancel.

You'll Never Leave.jpg

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tonyhorse
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Re: Don't trust Virgin resources on online chat

Now you're scaring me....

Anyway their resolution is to give me back the old box, take the new one back and then roll the contract back. Is that insane or what?

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Superuser
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Re: Don't trust Virgin resources on online chat

FYI it's only 14 days, not 30.

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