You may be right Robert. The ts and cs contain the following:
"Self-install customers require their main Virgin TV box and Virgin Media Hub to be located within the same room and no more than 3 metres apart to complete the installation. Customers with their main Virgin TV box and Virgin Media broadband Hub in different rooms will require an engineer installation."
My hub is in a different room so what will the engineer installation entail and will it cost any more?
Virgin have been offering free upgrades to a selected set of customers. So it will be legitimate. The v6 box must be located next to the router otherwise you will need an engineer so they can move the broadband hub for you ☺️
An engineer visit with this kind of free upgrade is usually free, but if it isn’t it will be clear when you book it.
—————————— I work for Virgin Media, but my opinions are my own.
I thought everything looked too good to be true! Decided to apply for this free v6 box, logged in to the relevant page, started to fill in my details, hit submit only to be returned to the same page to fill in my details again and again and again.
Still trying to sort this free v6 box offer. Got onto the order page (www.virginmedia.com/v6box) filled in my details, did the reCAPTCHA bit, clicked on Continue and then it wiped my details and left me back to square one - so many times. Tried the VM Help line who couldn't help, they gave me a no. for Customer Relations which doesn't work, been half way round the world and all they wanted to do was sell me an upgrade with charges. Just wondered, as you work for VM, if you could point me in the right direction to get this problem solved. Any help would be much appreciated.