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nbaker
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Do Virgin not give installation time slots anymore?

As title.

Got an appointment today for V6 installation but was expecting some verification and approximate time slot but I have heard nothing since I received my updated contract.

Seem to remember in the past getting automated phone call the day before to verify things.

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jb66
Alessandro Volta
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Re: Do Virgin not give installation time slots anymore?

You get to choose morning or afternoon for a manned installation.

If it's being posted to you then there is no time slot
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Corinneangela
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Re: Do Virgin not give installation time slots anymore?

When you booked it they should have given a rough time (mine was 1 - 6 pm). I got a text a couple days before to remind and give the option of cancelling or changing date or do nothing if still want the visit, but nothing to give a more exact time. In the end he didn't turn up til 8 pm but he rang a couple times to say he was running late.

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jb66
Alessandro Volta
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Message 2 of 4
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Re: Do Virgin not give installation time slots anymore?

You get to choose morning or afternoon for a manned installation.

If it's being posted to you then there is no time slot
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Corinneangela
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Message 3 of 4
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Re: Do Virgin not give installation time slots anymore?

When you booked it they should have given a rough time (mine was 1 - 6 pm). I got a text a couple days before to remind and give the option of cancelling or changing date or do nothing if still want the visit, but nothing to give a more exact time. In the end he didn't turn up til 8 pm but he rang a couple times to say he was running late.

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nbaker
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Re: Do Virgin not give installation time slots anymore?

I wasn't given a time slot when it was arranged, but I just looked on the my orders section of My Virginmedia and it says its booked between 1-6pm so all good. Smiley Happy

 

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