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Stephen007007
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Different prices

I phoned today about the v6 box and they told me it will cost 100 pound for the box 49.99 installation and 14.99 for some thing else with everything mounting up to £165              

I was told Sunday if I ring Tuesday it would be free so confused I told the to cut me off nobody seems to know what they are doing

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Message 2 of 10
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Re: Different prices

Hi Stephen007007,

 

Thanks for your post and apologies to hear you've been quoted incorrectly for upgrading the the V6 box. 

 

The standard price of the Virgin TV V6 box is a simple £99.95 one-off upfront cost (+ £14.99 Activation Fee)

 

Existing customers with a Full House 200 or VIP bundle will benefit from a promotional price of £49.95 (+ £14.99 Activation Fee)

 

If you're wanting to add a second or third V6 box then you'd pay £49.95 regardless of which package you're on. 

 

Currently there is no installation fee due to there being no option for a self install.

 

Give the team another call regarding this. 

 

Let me know how you get on. 

 

Thanks,

Kath_F
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Stephen007007
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Re: Different prices

But what shall I do now I cancelled my contract because when I phoned up 2 different people from virgin told me the 49.99 price but then they put me through to this bloke mark he said 100 pound plus another 49.00 for installation then 14.00 for some thing else
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rbarkley82
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Re: Different prices

Hi Kath,
I just phoned looking to exchange a second Tivo box to be installed to the V6 and was told on the phone no matter what a second box is £99.95??? Which is correct???
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Stephen007007
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Re: Different prices

So what now I cancelled my contract last night I've had enough
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Superuser
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Re: Different prices

That depends as to whether you wish to continue with the cancellation, or undo it.

If the latter, then posting on the forum is unlikely to get you a timely enough response to resolve things, so I would ring 150, choose the "If you're thinking of leaving us" option, and explain things to the team.


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Re: Different prices

Hi Stephen007007, 

 

Thanks for coming back to me on this. 

 

There has been some more briefings for the staff taking these sales call due to the issues that were reported to us yesterday. 

 

If you give us another call, 150 / 0345 454 1111 and get your order put through. Once it's on the system I can then check it and if there is anything overcharged, I can then amend the order. 

 

Keep me posted. 

 

Thanks,

Kath_F
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Re: Different prices

Hi rbarkley82, 

 

Any additional boxes are £49.95. If these are installed the same time as the first then you would only pay the 1 activation fee of £14.99 too. 

 

I've also left a note on your account with the code for the Sales agent to add the second box. If you want to order it, give us a call. 150 / 0345 454 1111.

 

Thanks,

Kath_F
Forum Team

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rbarkley82
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Message 9 of 10
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Re: Different prices

Got it sorted. Now 2 v6 boxes going in
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Message 10 of 10
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Re: Different prices

That's great news, rbarkley82 Smiley Happy Please let us know how this goes for you and get back in touch if there's anything else we can help with.

 

Thanks


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