Menu
Reply
  • 353
  • 4
  • 31
jonandmarkuk
Superfast
183 Views
Message 1 of 5
Flag for a moderator

Confirmation e-mail

Should I be concerned that I still don't have an order confirmation from placing an order Tuesday evening?
I have a copy of the webchat confirming costs and that my package wouldn't go up in price, but I would really like an official copy Smiley Happy

Does anyone know if it's possible to take advantage of the half price Sky Movies offer since I have already changed my package? I believe it's £10.50 a month including HD channels?

0 Kudos
Reply

Helpful Answers
  • 20.22K
  • 732
  • 1.51K
Forum Team
Forum Team
233 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Confirmation e-mail

Hi both, 

 

Thanks for your posts and apologies to hear you're still waiting on your Order Confirmation. 

 

We have found these are being delayed and I can only assume this is due to the pure volume of emails having to be sent. 

 

I've checked your account and can see your order so rest assured they're coming. 

 

If you have any other queries or questions, let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out




All Replies
  • 10
  • 0
  • 0
agi
Joining in
153 Views
Message 2 of 5
Flag for a moderator

Re: Confirmation e-mail

I ordered a V6  upgrade earlier in the week,  but also have not had  anything via email to confirm...

 

 

0 Kudos
Reply
  • 20.22K
  • 732
  • 1.51K
Forum Team
Forum Team
234 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Confirmation e-mail

Hi both, 

 

Thanks for your posts and apologies to hear you're still waiting on your Order Confirmation. 

 

We have found these are being delayed and I can only assume this is due to the pure volume of emails having to be sent. 

 

I've checked your account and can see your order so rest assured they're coming. 

 

If you have any other queries or questions, let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



  • 353
  • 4
  • 31
jonandmarkuk
Superfast
114 Views
Message 4 of 5
Flag for a moderator

Re: Confirmation e-mail

Thanks Kath_F

I only want the e-mail so I can confirm that the contract won't be going up in price at all. Smiley Happy
0 Kudos
Reply
  • 20.22K
  • 732
  • 1.51K
Forum Team
Forum Team
104 Views
Message 5 of 5
Flag for a moderator

Re: Confirmation e-mail

Hi jonandmarkuk, 

 

Makes sense Smiley Happy 

 

If you would like confirmation then speak to the team by 150 / 0345 454 1111 they can confirm this for you. 

 

Hopefully the email won't be too much longer. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply