Hi all. I joined vm 2 weeks ago and took out the full tv package in order to get the box sets which my family are addicted to. Problem is, they haven't been able to see one in that two weeks as there is reported to be a problem getting both catch up and on demand to work on the new v6. I suppose that raises a number of questions firstly why introduce a box that can't handle this but my main concern is that I'm still in my cooling off period and every day for the past 2 weeks the service status is saying it will be repaired by 11am tomorrow etc but every day brings a new fixed by date which is never met. Very disappointing start to my vm experience. I have sky ringing me constantly offering their services (which they say actually work) but i have gone to the trouble of setting up the v6 and don't want or need to start moving again but if it isn't repaired before my cooling off period ends I'm offski. Anybody know what's going on here?
Craig. I don't know what it was you looked at but nothing has changed at my end. Both catch up and on demand services have never worked for me and still aren't working. A cursory check of service status would show the same fault that has been showing for over a month now, namely that there is an issue with the new v6 box accessing both of these services. Every day brings a new "fix by" date and this has been changed and missed over 20 times (since I joined 6 weeks ago. My question is a simple one, is this just applicable to my area (26) or is everyone using the new v6 box having to do without catch up and on demand? I haven't signed my contract yet and don't intend to until this is sorted as clearly what I've signed up for isn't being delivered. This has been dragging on for a month now (quite possibly far longer) so what's going on here???
The team did not advise me of anything, I called them, and requested that they flag it up as a complaint, as nothing seems to be getting done.
And the service status checker is a complete waste of time I'm afraid, all the do each day is put back the estimated fix time another 24 hours (although the date has now been pushed back even further, to the 18th September).
It has been like this for over a week now, and nothing has changed, and we are not being informed what the problem is.