I have the same issue. An engineer came last Thursday to install the new V6 box, left before it was set up and it doesn't work. I've had no TV since as he also took the old Tivo box. An engineer is due tomorrow to not holding out much hope as it appears to me either boxes don't work or Virgin have issues on their network. The good news is I've not missed it too much as I can access a lot through my Amazon fire box so will probably save money by downgrading my service or cancelling altogether.
Just had Virgin installed yesterday and it still not working.
Engineer advised there was a issue effecting authenticating new customer's but this would be resolved by 8pm. Come nearly 10pm I contact tech support to be told it would be resolved by midnight. Here we are at 6am and still not working. Also my landline is not working properly. Can make but not receive calls.
Thanks for your post and apologies to hear you were having an issue with your V6 and phone service
Checking the account I can see since posting you have called in to report the issues you were having. The phone fault has since been confirmed as resolved however how are things looking with the V6 box?
I've tried to check the stats but the box currently appears to be offline. Can you turn the box on and post back here once you've done this.We can check the stats then to ensure all is as it should be
Kath_F Forum Team
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Hi, I've just had Tivo, phone and internet installed, albeit the engineer left without the TV having installed properly - much the same as the other posts within this feed - the Tivo stuck on the C119 network error. I've taken time off work to get this sorted, and don't want to be in the same situation as other posts, waiting a few days to get this sorted.
Please can you look into the service and see what the issue is, and how I can resolve.