Menu
Reply
  • 2
  • 0
  • 0
alasdairwclark
Joining in
389 Views
Message 1 of 4
Flag for a moderator

Box won't load channels

Hi,

My new V6 box seems to be playing up.

Whenever I press the TV button, or the guide button, I get a screen telling me: "It can sometimes take a while to load all the channels. Bear with us for a few moments longer, the TV you love is coming right up" (image below).

Its been frozen on 16% for over 24 hours now.

I have restarted the box several times (switched off at wall, waited a few mins, switched back on). Same problem. Very frustrating. 

Anybody had this problem and know of a solution?

Thanks,

AIMG_8511.JPG

0 Kudos
Reply
  • 520
  • 42
  • 125
Corinneangela
Rising star
382 Views
Message 2 of 4
Flag for a moderator

Re: Box won't load channels

Have you rung Virgin?

0 Kudos
Reply
  • 2
  • 0
  • 0
alasdairwclark
Joining in
375 Views
Message 3 of 4
Flag for a moderator

Re: Box won't load channels

Cant at the moment. Can ring tomorrow - just wondered if anybody had a solution for tonight.

0 Kudos
Reply
  • 1
  • 0
  • 0
JRB1
Joining in
58 Views
Message 4 of 4
Flag for a moderator

Re: Box won't load channels

So what was the outcome to sort out the loading of channels, have the issue now,no live tv ?

tec guy coming Thursday pm supposedly, let's hope so or I will be cancelling the service 

0 Kudos
Reply