I finally managed to get he V6 upgrade option on my account and booked an appointment, package upgrade and 12 months contract. I used the appointment selector to pick two times "Sat Jan 14 2017 between 10am - 2pm or Sat Jan 14 2017 between 1pm - 6pm". I got this confirmed in an email.
Later the same day received an email to confirm the installation date:
"You're in! We're sending one of our technicians round on <13/02/2017> between <1PM-6PM> to install your Virgin Media services. It should only take about two hours to get all the equipment up and running."
I had to call the account team as I could not make the new date which I had not asked for. I did ask the agent why they did not honour my dates and he said that the appointment picker was not working correctly. The next possible date I can get is not until the 25th Feb. My classic TiVo is just about to die with another hard disk failure (its started to make the noise and pixelate recordings, so I know it's coming). Can the forum admin see if there is a better date (any Saturday), before I have to call out the engineer to fix a dead classic TiVo. I still cannot believe that existing customers have had no feedback on the interest form and have to go through this painful process and pay more money to get a working TiVo which can operate at a reasonable speed. Help appreciated.Order ref: WS4010329