Menu
Reply
  • 13
  • 0
  • 1
Benv
Tuning in
242 Views
Message 1 of 5
Flag for a moderator

Any tips for v6 slow connection v87 problem?

We get the v87 errors, losing the connection, when trying to watch recorded films from the other v6 box.

Our power lines are fast and also tried the standard Virgin wifi, and also our wifi boosted network which the v6 engineer installed. Speed tests indicate we're getting 80meg download speed on wifi alone in the rooms. Any tips? Or is it a Virgin issue?

 

 

0 Kudos
Reply
  • 20.19K
  • 732
  • 1.5K
Forum Team
Forum Team
195 Views
Message 2 of 5
Flag for a moderator

Re: Any tips for v6 slow connection v87 problem?

Hi Benv, 

 

Thanks for your post and apologies to hear you are having an issue with your V6 box. 

 

I've gone to check the boxes today to ensure all stats are as they should be but both the boxes are off so we haven't been able to check. 

 

Once you turn the boxes back on, let us know so we can check again. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 11
  • 0
  • 2
normanLinux
Tuning in
161 Views
Message 3 of 5
Flag for a moderator

Re: Any tips for v6 slow connection v87 problem?

I constantly had such issues with streaming between tivo boxes - even when connected directly to each other with cat5E cable (tried one I bought and one Virgin engineer brought).  Seems to have been a network issue on one of the boxes.

Streaming box to box on V6 over WiFi is fine - except that, for some reason, last Wednesday and Thursday it went wonky - with the same V87 error.  Restarting both boxes did nothing, restarting the router didn't work. 

Strangely one of the boxes had disappeared from the device list in the router.  Reconnecting it failed again.  Friday onwards all is fine again!

  • 13
  • 0
  • 1
Benv
Tuning in
140 Views
Message 4 of 5
Flag for a moderator

Re: Any tips for v6 slow connection v87 problem?

Many thanks - strange how your boxes had a 2 day blip.

wifi for both boxes didn't work for us, now using power line for one v6 connection, and one wifi for the other.

seems ok for now. 

0 Kudos
Reply
  • 20.19K
  • 732
  • 1.5K
Forum Team
Forum Team
118 Views
Message 5 of 5
Flag for a moderator

Re: Any tips for v6 slow connection v87 problem?

Hi Benv, 

 

Thanks for coming back and letting us know things are OK for now. 

 

We are here if you need us for anything such as this in the future. 

 

As a new V6 user, have a browse through the other threads. and jump in if you have any advice or tips that may be of use to others.

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply