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EvilVeg
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2nd V6 box

Moved from sky with high hopes last week. Seem to be having problems with my 2nd v6 box - keeps losing connection to my main box, have had to reset the 2nd box 4/5 times. Once reset, it picks it up but won't play certain shows.
Resetting is getting frustrating, any solutions out there? I know line speed is 'balanced' over 10 days but seems to be the same each time I used the box...
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Parrotperson
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Message 2 of 10
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Re: 2nd V6 box

How are you connecting the second box? Wifi? Powerline adapters? Have you tried rebooting both boxes?

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EvilVeg
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Re: 2nd V6 box

2nd box is connected by cable to the outside point. I've only rebooted the problem box, not both at the same time. The problem seems to be resolved following reboot but will re-occur again some time later - doesn't seem stable.
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Superuser
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Message 4 of 10
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Re: 2nd V6 box

The question is how is the second V6 connected to your Superhub?

If by wifi and that wifi signal is weak and unreliable that would cause what you are seeing.

You may need to consider investing in powerline adapters.

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EvilVeg
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Re: 2nd V6 box

The second box is connected to the same outside point as the router and main box by the engineer - I assumed this is better than wifi connection?
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Superuser
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Re: 2nd V6 box

Let's be as clear as possible.

Both V6s have to be connected to the co-ax. Please confirm.

In addition, both boxes have to be connected to your Superhub.

Please detail how each V6 is connected to your Superhub.

Answers are:

a) direct Ethernet cable;

b) powerline adapters;

c) wifi.

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EvilVeg
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Message 7 of 10
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Re: 2nd V6 box

Thanks for helping...
Both boxes have coax connection.
2nd box is connected by wifi (did not know that 2nd box would not be connected via Ethernet on installation)
Just viewed network settings on 2nd box and signal strength was 85% and connection speed was 144mbps - thoughts?
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Superuser
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Message 8 of 10
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Re: 2nd V6 box

Which Superhub do you have and which wifi band is your V6 connecting to?

The strength and reliability of wifi can vary throughout the day, dependent on what your neighbours are up to. It certainly looks like your wifi connection to V6 is dropping out, causing the issues you are seeing, potentially.

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EvilVeg
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Message 9 of 10
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Re: 2nd V6 box

I took the VIP bundle so I think it's the 3.0 hub.

I've a set of powerline adapters so I will give that a try and see if that settles it.
Thanks Ernie
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Superuser
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Message 10 of 10
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Re: 2nd V6 box

Be aware that Hub 3.0 has a single SSID for both wifi bands and it is usually better to separate this out and create one each for the 2.4GHz and the 5GHz bands to allow better control of which band is connected to.