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amgard
On our wavelength
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2 V6 boxes on contract, or not?

After a long chat with an extremely helpful lady in retentions, I'm upgrading to a VIP bundle, along with two V6 boxes. On getting the new contact through I'm confused as to whether there are actually 2 V6s being installed.

I tried clarifying with the usual o/s CS but couldn't get to the bottom of it. Should I get back on to retentions I just wait to see what turns up?

 

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Superuser
Superuser
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Re: 2 V6 boxes on contract, or not?

http://www.virginmedia.com/shop/bundles.html

& scroll down about halfway.

Clearly states two V6 boxes.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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amgard
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Re: 2 V6 boxes on contract, or not?

Yes, thanks, but I wasn't sure what was meant by a 'V box'. O/s CS said it was not a V6 box, but tbh he didn't really understand so I left it at that and said I'll leave it to the day and see what the installer turns up with.

 

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amgard
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Re: 2 V6 boxes on contract, or not?

Two V6 boxes did turn up and were installed successfully!

engineer did say he had to double check my order before he came as he couldn't understand that I was being 'downgraded' to a VIP Bundle ;-)

all good and very happy.