one month into virgin contract,home phone still not working,phoned several times to be told they are working on the problem but cannot tell me when the phone will be fixed.......come back talk talk all is forgiven.
Thank you for your post.
I'm really sorry to hear about the issue concerning your landline.
I've located your account and I can see that the team are trying to arrange for more capacity in the cabinet to ensure your services get installed.
I have arranged to speak with the team tomorrow to investigate this further and I will come back to you with an update.
Thank you for your patience and I am very sorry for any inconvenience caused.
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Hi again topchief,
I have sent you a private message which contains an update regarding this for you.
Hope to hear back from you soon,