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rajbob
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virgin landline down for 2 weeks and engineer failed to arrive to investigate

Hi - a little disappointed that my virgin landline has been down for about 2 weeks now and an engineer appt booked for 7th March did not get attended. Despite at least 3 texts telling me the engineer would arrive between 8 - 12 there was no call to say they would be late or not coming so my wife has spent most of the day waiting.

Further, since my phone is down I can not contact virgin without paying for a call on 0345 number which I don't want to do. There is no email or chat service working so I have had to come on this forum and hope some one from Virgin will see this and make contact.

I have been a virgin customer for over 15 years and generally find the service good, but this episode has tainted that view.

 

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Re: virgin landline down for 2 weeks and engineer failed to arrive to investigate

Hello rajbob,

 

Thanks for posting and I'm sorry to learn about the issues you've been experiencing with your landline.

 

I would like to book another appointment for you so I'm just going to send you a message which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

 

Rose
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