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musiclover69
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update vm mobile bb dongle

Good afternoon,

I currently have an Alcatel one touch x220s & for the life of me it will

not connect when i plug it into a netbook will os higher than windows xp

I have been reading up & i have to talk to vm bb tech people.

i don't like doing this as i am hard of hearing & really struggle to hear the person 

trying to help.

Is there anyway it can be done over email etc?

my dongle is great i had had it years now,Can you help me in anyway?

 

Kind regards 

                       Nick 

 

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Forum Team (Retired) BenD_H
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Re: update vm mobile bb dongle

Hi Nick and welcome!

 

I hope you're well and thank you for taking the time to reach out to the Community Smiley Happy

 

That dongle is a bit of a golden oldie and I've got some advice I'd like for you to try Smiley Happy

 

Can you please:-

 

  • Try this dongle in another laptop, (as there may have been an update that would knock the X220 out of sync).
  • Try removing the SIM, wiping it and inspecting it for damage.
  • Try the SIM in a mobile device to see if you are able to get any data.

 

Let me know how you get on and take care Nick Smiley Happy

Ben

 


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Forum Team (Retired) BenD_H
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Message 2 of 3
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Re: update vm mobile bb dongle

Hi Nick and welcome!

 

I hope you're well and thank you for taking the time to reach out to the Community Smiley Happy

 

That dongle is a bit of a golden oldie and I've got some advice I'd like for you to try Smiley Happy

 

Can you please:-

 

  • Try this dongle in another laptop, (as there may have been an update that would knock the X220 out of sync).
  • Try removing the SIM, wiping it and inspecting it for damage.
  • Try the SIM in a mobile device to see if you are able to get any data.

 

Let me know how you get on and take care Nick Smiley Happy

Ben

 


Who's who? Find out more about our community members. Good folk to know


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musiclover69
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Re: update vm mobile bb dongle

Hi Ben ,
Thanks for the reply i have tried everything you have mentioned,
I got excited at one point as i got a load of settings etc from virgin as i have your phone too Smiley Happy,
Anyway when i plugged dongle in my laptop still nothing,
The pc sees it but refuses to connect Smiley Sad

Once again thanks for you input but grrrrr

Regards Nick
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