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unable to receive calls to landline

had our package couple of years. only just got phone, although can make calls. unable to receive them. number not known comes up when you try and call landline

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Re: unable to receive calls to landline

Hi Pamela41966


Welcome to the Community, I'm really sorry to learn about the problems you've been experiencing with your phone service recently.


I've been able to locate your account and take a look at this from our end for you, we're seeing some problems being detected and I'd like to arrange for a member of the team to take a closer look, if you're available?


I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.


We'll talk soon


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